OUR COMPANY AT A GLANCE

Chargebacks determine if a company is a high risk merchant or a low risk merchant. A chargeback is when a customer disputes a charge and the merchant has to give the funds back to the customer. If a company is going out of business or there are insufficient funds to cover the cost of the chargeback, the third party credit card companies are responsible for repaying the customer. Third party processors build a mark-up into the account to buffer against the risk of chargebacks. Chargebacks can not exceed 2% of your volume in order to be brought on directly.